Remote Assistance in windows 7 and 8.1 and Quick Assist in from windows 10

Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them. They work similarly to Remote desktop, but are available on all editions of Windows and are easy to set up.

Windows 10, you can use the built-in “Quick Assist” app to do this. 

Windows 7 or 8, you can use the older Windows Remote Assistance. Windows Remote Assistance is still included in Windows 10, just in case you need it.

Note : Both the features require the other person help initiate the connection.

Generating a random password and letting know from user is giving me very tough job. So, I have created 2 scripts one for user and another Administrator.

UserScript

Save the below script as RemoteAssist.bat . Change the location path depends on your environment and this one will be used by users who needs support

@echo off

del "\\server1\RemoteAssistance\test.msrcincident"

@msra /saveasfile "\\server1\RemoteAssistance\test.msrcincident" password

administartor Script

Save the below script as RemoteAdministratorAssist.bat . Change the location path depends on your environment and this one will be used by administrators who will provide the support.

@echo off

@msra /openfile \\server1\RemoteAssistance\test.msrcincident

By this way you can help your users

Note - Change the server path depends on your location.